Returns and Exchange
We value all of our customers. Your satisfaction is our first priority. If you are not completely satisfied with your purchase we are glad to give you full cash refund within 14 days or exchange within 30 days of the original purchase. However, all returns will be professionally tested before refunds are given. Return items must be in the original box and include all of the original accessories. Fees will be applied for missing items (accessories, original box, harnesses, etc). Buyer is responsible for all return shipping costs to us. We will pay to ship the replacement item to you. If the exchange takes place 30 days from the date of purchase, the buyer is responsible for the shipping costs in both directions. All returns require an RMA (return merchandise authorization) number. Returns without an RMA number may be delayed or returned to the sender, please contact us by email or call us toll-free 1-877-222-3976 for your RMA. We only allow for even exchanges. Any exchange attempt for a different item will be subject to additional fees. Shears Logic Inc strives to maintain a goal of 72-hour service for all replacements. Delays may be incurred if lack of replacement inventory is encountered. We will contact you via email if such a back order happens. Items returned that are physically abused or damaged will not be accepted. All International Sales are final, the return/exchange policy does not apply to International orders The return policy does not cover damage due to improper repairing, if an item was physically altered by you, or services performed by anyone other than Shears Logic Inc.